Dawning Home SUPPORT
At Dawning Home, we are committed to providing excellent customer support. Whether you need help with product inquiries, installation, warranty, or returns, our team is here to assist you every step of the way.
Customer Support
Shipping policy
- We need 1 to 3 working days to process the order, and usually 7-10 days later you will receive your products. The shipping is delayed for some objective or uncontrolled reasons. We will notice our customer ahead for delays.
- All our orders are shipping from the local warehouse.
- Our main shipping service providers include FEDEX, UPS, etc.
- During the busy Holiday season, processing times take longer than usual, and some delays are to be expected.
- Dawninghome is not responsible for any shipping deliveries that may be affected by customs duties, delays or loss due to natural disasters, or air and ground transportation strikes or delays.
30-Days Money-Back Guarantee
- Within 30 days of the purchase, if you are unsatisfied without quality issues, you have the authorization to refund after return the items complete, unused and in the original package. However, you are responsible for the double shipping cost with two options below:
1. RMA provided by Dawninghome Customer Service
Once the item is received at our warehouse and the validity is confirmed, the shipping cost for return will be deducted from the refund.
2. Self-paid Return
Please contact Dawninghome Customer Service to get return details.
- If 30 days have passed since the purchase, full refund cannot be offered and the shipping cost for return will be paid by customer.
NOTE: For products that have been used, we reserve the rights to refuse the return.